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Shipping, Delivery , Return & Refund Policy
Shipping & Delivery
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Free Shipping: We offer free shipping across Australia on all orders over $100. Orders under $100 incur standard shipping charges at checkout.
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Risk: Risk of loss and title for the products pass to you upon delivery to your nominated shipping address
Australian Consumer Law (Refunds & Returns)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure of product quality.
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Perishable Items: Due to the food and perishable nature of bottled fruits, dehydrated goods, and spices, we cannot accept returns for change of mind.
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Damaged Goods: If your order arrives broken, leaking, or damaged, please take a photograph and contact us at sales@ceylonsunshine.com.au within 48 hours of delivery to arrange a refund or replacement.
Limitation of Liability
To the maximum extent permitted by law, Ceylon Sunshine shall not be liable for any direct, indirect, or consequential damages resulting from your use of the website or consumption of products, unless caused by our breach of statutory consumer guarantees.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW