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Privacy Policy

At Ceylon Sunshine, we are deeply committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us.

1. Information We Collect

When you interact with our website, we collect personal details necessary to fulfill your orders and improve our services: 

  • Identity & Contact Details: Name, delivery address, billing address, email address, and phone number.

  • Transaction Data: Details about products you purchased, order history, and payment status (note: your credit card details are securely encrypted and processed by third-party payment gateways; we never store your raw banking info).

  • Marketing & Communications: Your preferences in receiving our newsletters or email updates.

 

2. How We Use Your Information

We use your information strictly for the following purposes:

  • Processing and delivering your organic fruit and spice orders.

  • Communicating with you regarding order statuses or customer care requests.

  • Sending you marketing updates or special promotional offers (only if you have opted-in to receive our newsletter). You can unsubscribe at any time.

 

3. Third-Party Sharing

We never sell, rent, or trade your personal information. We only share essential details with trusted third parties to run our business: 

  • Delivery Partners: Couriers and postal services (e.g., Australia Post) to ship your tropical items.

  • Technology Platforms: Secure e-commerce infrastructure, hosting providers, and secure payment processors.

 

4. Data Security & Storage

We employ standard digital security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. Your information is kept safely on secure servers.

 

5. Cookies

Our website uses cookies to improve your browsing experience, remember items in your shopping cart, and analyze web traffic. You can disable cookies in your browser settings if you prefer.

 

6. Your Rights

You have the right to request access to the personal information we hold about you, or ask that we correct or delete it. If you wish to make changes, please email us.

 

7. Contacting Us

For any inquiries regarding our Terms, Privacy Policy, or your orders, please reach out to us at:

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